I had the pleasure ( last week ) of going into and out of KUL's "new" LCC ( low cost carrier terminal ) due to the fact that I was flying with Air Asia.
I was amazed to see a giant banner hanging in the Departures hall saying that:
KLIA- LCC Terminal voted the BEST in the world
Then you see who was the people who voted it as " Best"......
CAPA.
......you are kidding me.!!!!!!
- its overcrowded.
- Toilets are putrid and stink accordingly.
- Food outlets ( 1x Mc Donalds-packed, 1 x dingy coffee shop -where I found a grub in my tuna / lettuce salad !! )
- No aerobridges.....walk /herded out to your Aircraft like cattle in the pouring rain to a free seating AC.
- Wait in queues at Immigration and Air Asia check in -in excess of 30/40 min for each.
- Staff treat pax with woeful indifference.
- Its one of the worse terminals I've been in ( and I've been in a few !!! )
Why would a supposedly credible organisation put their name to an outfit like this. I suspect the majority of pax would have no idea WHO -CAPA is.?
Me (cynically) thinks the CEO of Air Asia ( Fernando?? )could have thrown in a few gratis Air Asia junkets??