Cyberbird,
Have a look at the guys on long term sick leave via the roster/duty/sk, call them and see if they are;
being paid the full wage,
been told by the company that they are on limited sick leave,
that they are limited on the amount of care they will receive,
You will find that everything is the same as has always been, physio has always been limited to 6 visits at a time, I had 15, clinic had no problem with approving more on the recommendation of the physio, so don't know why your friend is different.
Overall, what would you get from say Cx/BA/QF/SQ etc if you had the same issues with them.... 2/3rds of f
all!!!