Originally Posted by
TotalBeginner
easyJet state all of the EU regulations in their terms and conditions, how successful you would be at claiming them is another matter.
I have had the misfortune of being subjected to how Slaesyjet misuses this rules.
A CPH-STN was delay 2 hours, upon taliking to handling agent was advised that EZY would not compensate on the ground but in the air (blatant violation of EU rules) asked to get it in writing from agent - and got it!
On the plane the usual sales pitch started "we want to sell you blah blah blah..." not mentioning of the compensation. When I asked a Cc she refused to honor the promise made by EZY. "we were told not to bother with that", when presented with said docomentation from EZY rep at CPH she reluctantly provided a "refreshment", but to whole flight! "That letter is only issued to you - not the whole flight". Morale of story: Don't trust EZY staff and get everything in writing!
