Originally Posted by
TotalBeginner
If the delay is outside of the airline's control then they do not have to provide compensation. However, passengers in the EU do have certain rights. It goes something like...
For a delay of more than 1 hr: Free transfer
For a delay of more than 2 hrs: Meals/Refreshements
For a delay of more than 5 hrs: Free transfer/Refund/Flight back to original point of departure
I think a group of loco airlines are currently challenging these 'rights' in court and therefore do not recognise the legislation at this time. Anything provided is currently at the sole discretion of these airlines. I'm not entirely sure which airlines are invloved, perhaps someone more in the know can advise?