PPRuNe Forums - View Single Post - Weather realated DELAYS!
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Old 9th Nov 2006, 00:19
  #5 (permalink)  
TotalBeginner
 
Join Date: Mar 2005
Location: UK
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If the delay is outside of the airline's control then they do not have to provide compensation. However, passengers in the EU do have certain rights. It goes something like...

For a delay of more than 1 hr: Free transfer

For a delay of more than 2 hrs: Meals/Refreshements

For a delay of more than 5 hrs: Free transfer/Refund/Flight back to original point of departure
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