On a 767 early am flight less than 2hrs flying time. The service in Y is,
4 crew - 204 PAX, 6 double carts serving breakfast, then tea/coffee, then collection 6 carts with 2nd tea/coffee, then 4 double carts serving snack - a choice of 3 things - savory, sweet and/or piece of fruit followed by bottled water or bottled juice and a soft/alcholic drink on request, then there is a collection serivce after that!
Ive travelled in Europe on a 2+hr sector and have had to request a drink of water, which arrived in a paper cup! And was slapped down a 'meal'- some kind of sandwich which was still frozen! Coffee, "Im sorry mam we dont have time for hot drinks on todays flight!" As for inflight entertainment, BYO!
And dont mention the fact that in QF we have blankets and pillows, Baby Meals, Special Meals and for premium pax in Y newpapers. And a free movie with free headsets for all!!!!!
So dont tell us we dont have a bloody good service! Our feet and backs pay for it at the end of the day.
Originally Posted by
ditzyboy
With all due respect, you need to get your facts straight, Mate. I assume that by 'service' you mean product offering? (I believe service to be how the staff offer the product and not how much they give you.)
Iberia - Buy-Onboard (BOB)
SAS - BOB or cold snack item in Y. All-Y on domestic flights
BA - Hot breakky then cold snack all day in Y. All-Y on domestic flights
Lufthansa - Sandwich/roll in Y
Swiss - Small snack item and choice of drink
Finnair - Cold/Hot meal of varying descriptions. Though only one class service and free seating on domestic
BMI - BOB or sandwich/roll in Y (depend on route). Tiny hot meal in cardbox box in C (business) class.
Air France - Single class domestic. Small cold snack on most Euro flights.
The lowest level of offering in Y class at Qantas (tandem snack - AM Refresh, Lunch and PM Refresh - flight under 90 mins) is equivilent to what the greatest level of service offered by the vast majority of European full-service carriers.
Few european carriers service hot meal in Y on one hour sectors. Few have two classes of service of domestic and shorter European flights.
Oz domestic travel ain't what it used to be but it's completely competitive on product offering on a world scale.
Bear in mind, too, that one (737) or two (767) extra cabin crew are onboard for short dinner services as we simply cannot get the service done otherwise. Despite airfares in Australia being the cheapest they have ever been customers expect service levels to be greater. Or maybe staff through the industry should just take pay cuts so customers' level of amenity and product offering stay the same?