Previous Birmingham thread here:
http://www.pprune.org/forums/showthread.php?t=234732
Originally Posted by
Hansol
I wasn't critizing EM's response to the problem which is always robust....
their response to problems wasnt good enough last summer when they operated flyjem's flights... planes on their way to LPL without the pax....
on this occasion their response was excellent, but it isnt always, and hasnt always been that way.