To answer your question, I did indirectly. If you look above you will see I mention that my wife is a corporate travel agent and she raised the issue with her rep for this airline, which will probably provoke more reaction internally than me firing off a letter. I am just a disgruntled pax, whereas she is a mgr with a major corporate client of this and other ailines. She is the one who will hit the reps paycheck if she recomends other airlines over this carrier and in effect stops selling their flights. I doubt in the long run it would make a difference because I have heard a number of people say they are bad in terms of customer service.
I raised the point here partly to bring the issue up as a talking point, partly to vent, and partly to see what the reaction of other fa's is/would be. I am a helicopter pilot and I don't necessarily have the same outlook as airline crew I wanted to know if it is usual for crew to disregard the instructions of an aircraft commander when the issue relates to pax. I can see situations when this would be called upon, such as drunk/incapable pax, but this situation was different. I suppose I also would have liked to have known if this level of indifference is common, and if so why? Perhaps it is something that needs to be addressed, perhaps you may feel that pax are an imbuggerance to your routine? I don't know but am curious to find out. I certainly did not expect to change the world, rather just discuss my thoughts and make the point.
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Remember: all landings are controlled crashes!