kbf1,
The way I understand your story, you were (and are?) understandably upset. I would have been fuming myself.
Why you post it here I can also figure out. What would like to know is did you also voice your complaint there where it will actually make a difference? Did you write this story down and mail it to the airline in question?
'Cause really that's the only place where it's going to do any good at all.
Regards f40