You're point is totally accepted as a legitimate complaint, however, I would just like to point something out as well. I went to Tescco's once and received appalling service from a member of staff, but I don't feel compelled to write on the internet anywhere lecturing people who work in Supermarkets on how not of offend customers. Usually, when I do my shopping anywhere or visit a restuarant I have pleasant experiences therfore, on the odd occassion when I might meet an individual that spoils it, I take it as a one-off. No need to go to the mountain and shout about it to everyone else. I also think it quite unprofessional of a Captain to 'dress down' a member of his team in front of a passenger no matter how serious the matter - and lets face it folks, the above complaint is hardly serious. Any issues should be discussed in private away from the public. Sounds like the Capt was a pratt to me. What perception would that scene have painted to others around at the time. Not a good one. It wouldn't exactly project the 'team atmosphere' the people expect. Passengers don't realise that working as a team is absolutely essential to safety and CRM. Don't take my comment personally, just another point of view.
[This message has been edited by Birds2perches (edited 14 August 2000).]