We're lucky in that Alpha don't pay our comission..BA do...it doesn't stop them loading our D/F bars a few items short...it either happens when there's a new range out or during December....funny that! We're also lucky that if there is stuff missing & we've done the correct p/work we get no comeback from BA & I sympathise with the horror "bar downs" & reduced commission stories from pals at SBE &TLA