Have to say that my experience with the cabin crew onboard the big US carriers leads me to understand the incidences of air-rage a little bit better! They seem to be amongst the laziest, rudest, most sarcastic bunch of old biddies it is possible to find. If they would spend as much time trying to get rid of the 'extra pounds' as they do in finding ways to be unpleasant to the passengers, then perhaps their airlines would have some hope. My grandmother wouldn't work with people that rude, but then again she is a bit young to associate with them..!