Yeh, have to agree with you there qdog, the baggage issue is a problem, I guess you need to inform pax as best you can BEFORE they fly on baggage restrictions, maybe that would cut down on the dramas at the gate! Most F/As I have seen have been pretty good with temperament, I guess after years of having people slag off at them, it can get you down, my girlfriend was on a flight recently when a pax told the cabin manager to f... off because HE changed flights, and there was no room in business class for him to be upgraded.......I wonder how many people tolerate that sort of abuse in thier jobs? Not too many I don't think....and then you are supossed to turn around and smile ever so sweetly to the next pax, easier said than done, when someone applies for the position of F/A, I don't think they mention that one at the interviews!!!!!!