rsoman quoted me and then said...
This is 100% true and as long these continue to remain at unacceptable levels you always have situations like the unfortunate one you experienced.
I would like to distance myself from this quote and say that a core competence of airline management is costing in the no shows and not p&ssing off premium pax like rmac by witholding a service that they have paid for.
People who travel in F are people whose time is literally money (the same often applies to J pax too) and they pay a considerable premium for the service levels, with an implied understanding that they will be received the highest standards of service, in every respect.
The cost of missing a meeting could be many, many times the cost of the F ticket.
Bumping pax from F is crass.
Of course, the aircraft could have had a defective seat, but I would have expected a better solution than just bumping the pax off.