Another quick question RSOman, when you say "other side of the fence" are you representative of management from an airline ? as your brief says "travel consultant" which traditionally would see you representing the passenger as your customer, not the airline as a service provider
And PaddyinUK, your brief indicates cabin crew. I would have thought it very unusual that an airline gives sight of its P+L management decisions to those delivering the service. I am in a service industry, at fairly senior level (as you might guess from the F class travel), and I am certainly
not familiar with
"stretching revenue" , a phrase on its own, which hardly conveys an impression of integrity. At the end of the day, those making such business decisions are playing with your jobs !