Originally Posted by
Phileas Fogg
How can they ever get away with calling themselves 'The World's Favourite Airline'?
Gosh Phileas....when was the last time you heard BA refer to themselves as the worlds favourite??? Im sure it was at least 12 years or so now since they used that as their slogan!!!!
Things have changed, its no longer about good customer service, its about profits and if you think its just BA then you are very niave! Im sure most of you in here are business people moreso than 1950's aviation romantics so you will be familiar with the concept of stretching revenue to maintain profits. Although we may not like the way certain companies/industries go about it its something we have to live with. It may happen to you on BA now hence you will switch your loyalty to say..Air France, but it will only be a matter of time before Air France do it to you too, then you will move elsewhere, same will happen until it has gone full circle!
Its not the over booking that should make you decide whether to ditch that particular airline but how its dealt with and what compensation you get in the end!!!