Sitting in Beijing lounge about to return to Europe via BKK and get home only half a day late ! better than the extra day offered in Beijing, when I was looking forward to a weekend at home with family before hitting the road again on Monday.
One presumes that part of the premium high priced offering in First Class, is that once you have paid for the seat it is guaranteed. Arriving at check in 1.5 hrs before departure to be told that First is overbooked and I have been bumped does not generate confidence in BA as an organisation.
Overbooking in First is surely kicking the ar*e out of it BA. And then leaving one, only one BA ground staff rep on duty to run around and solve your premium pax problem in between solving the other 100 normal problems she has on a departure. Poor girl !!
Totally unacceptable
BA management continues its policy of alienating its premium pax
