I must say this forum is a good idea. I am flight deck by the way.
Where I work we recently had an intake of new recruits into the crewing department and there were some teething problems. However, I am not sure just what training each company gives to their controllers/ dispatchers and the like. I am keen to know more though.
The main problem for most flight deck is that we don't fully rely on the computer. We tend to keep an eye on things ourselves, and are sometimes asked to do things that help the company out, but are illegal, or very close to. Usually it involves fiddling the figures. For example, "If I come in tomorrow to do that flight I only get 10 hours rest". Crewing "OK then, report two hours later and we will have to delay the flight". Or on reporting sick the comeback is always "we will have to sub the flight if you don't come in" which is a bit demoralising, as generally we don't tend to skive off, and if we are ill you don't really want us being incapacitated once airborne, besides the fact it would be illegal to operate when ill anyway.
If we can help with any more feedback from the flight deck side, let us know!