Originally Posted by
TopBunk
The pax get very poor service on Oz domestics in comparison to European full service carriers.
With all due respect, you need to get your facts straight, Mate. I assume that by 'service' you mean product offering? (I believe service to be how the staff offer the product and not how much they give you.)
Iberia - Buy-Onboard (BOB)
SAS - BOB or cold snack item in Y. All-Y on domestic flights
BA - Hot breakky then cold snack all day in Y. All-Y on domestic flights
Lufthansa - Sandwich/roll in Y
Swiss - Small snack item and choice of drink
Finnair - Cold/Hot meal of varying descriptions. Though only one class service and free seating on domestic
BMI - BOB or sandwich/roll in Y (depend on route). Tiny hot meal in cardbox box in C (business) class.
Air France - Single class domestic. Small cold snack on most Euro flights.
The lowest level of offering in Y class at Qantas (tandem snack - AM Refresh, Lunch and PM Refresh - flight under 90 mins) is equivilent to what the greatest level of service offered by the vast majority of European full-service carriers.
Few european carriers service hot meal in Y on one hour sectors. Few have two classes of service of domestic and shorter European flights.
Oz domestic travel ain't what it used to be but it's completely competitive on product offering on a world scale.
Bear in mind, too, that one (737) or two (767) extra cabin crew are onboard for short dinner services as we simply cannot get the service done otherwise. Despite airfares in Australia being the cheapest they have ever been customers expect service levels to be greater. Or maybe staff through the industry should just take pay cuts so customers' level of amenity and product offering stay the same?