First off folks, no tools are needed to remove the cockpit door. The hinge pins are designed to be removable by hand, so no real problem there--aside from the embarassment of having to actually be watched by the SLF through the whole affair!
The report that I got stated that there was some confusion with the cockpit remote access system, and that there was found to be no problem with the door itself, but rather the operators.
Can anybody further substantiate this?