After almost 10 years in the business I have to say have found most pilots to be easy to get along with and highly professional. But there are always exceptions to this.
Have a few pilots with our mob now that almost drive me insane every time they call on the phone or vhf. Always the same individuals who seem to have little appreciation for what we do.
Having said that wouldn't stop working in aviation for anything - completely addicted.
Regarding the hours crew work - I agree CAP371 limits should be the top limit for hours worked, not the standard. However, as long as airlines compete in a financial market place can't see it changing.
With regards to 48 hour working week most airlines have staff work 4 on/4 off shifts which is only 48 hours a week anyway. Those carriers who allow their staff to work the 28-day pattern may have to change to 4 on/4 off - which will in my opinion be worse for the staff - not better.