cwatters - When there are delays there are always passengers screaming that "we weren't told anything, there was almost no information"
The honest truth is that more often than not, we don't know either!
If you're told the aircraft is late in, and should be here in an hour, that's all we've been told.
We know how frustrating it can be when you're delayed, and it makes our life a lot easier to keep the passengers happy, but we can only tell you what we know. Sometimes we're told that " ..xyz might happen" but we're loath to pass this information on in case it doesn't, which only results in hordes of passengers screaming "..but you said!"
Trust me, delays are just as frustrating for crew as they are for passengers, but sometimes we just have to grin and bear it
