I gave up on KLM a year ago. It used to be so easy for me to drive the 25 miles to HUY, then hop over to AMS but they lost my luggage on so may occasions, both outbound and on the return leg that I was on first name terms with the van driver who used to deliver my bags. As has been said here, it's no fun, sitting in a hoel room, or worse a meeting room in the clothes you put on at 5 am yesterday.
I occaisionally had decent service, but it was adequate, rather than exceptional. I had Platinum status for 5 years running, but have switched my business to Star alliance.
The final straw was on a Thai airlines flight from Beijing to Bangkok. In business class, the guy sat behind me really, and I mean really laid into the CC for the quality of the aircraft seats. OK, it was a 747-300 and was "tired", but it wasn't the girls fault. Despite her apologies the guy shouted at the top of hs voice that "he was a member of the KLM board, so knew what was going on !". W
r !