as a slf who travels regularly, please tell me where too get off if my comments are not appropriate, I can take it!
However, I am a regular traveller, who alas rarely travels BA anymore as I don't consider them point to point (at least for the destinations I that I require).
However, when I have travelled BA I have ironically found them both the best and the worst. The most consistently good is ej. I have had superb cattle class BA service, yet appalling long haul club class service.
One particular flight I was travelling long haul with a colleague who had never travelled club class previously. We never asked for service at any stage (not that we got any), and I was informing my colleague about the available chocolates. When she was looking for these goodies she was informed there werent any as they were about to provide meals!. Despite only being 1/4 full, my choice of meal was not available and I was told I could have the alternative or nothing (literally). I chose nothing. She was absolutely appalling.
However, on the plus side, her colleague on the opposite aisle approached us when the 'original' had disappeared, apologised to us for her behaviour and provided a first class meal in lieu, albeit the original staff member was not impressed upon her return.
I only state this to show the 2 sides. I don't know why, but LCC's appear to have a better consistency towards their slf.