Swissport
I appreciate Swissport are trying to do their best, however we (pilots) all said they would struggle to cope with such an increase in business, they are not used to being so busy.
Swissport when tendering for the contract insisted the service would be very much the same, but with far less cost (take dispatchers out of the equation), yes certain people on our side were gullable in believing this, but the service should be better than this.
They can keep hiding behind the fact they don't have dispatcher's, but what's the excuse for not sending prompt Ed's and Mvt's by sita, which a 'experienced ops department should be able to manage', constant check in errors, and in general lack of communication.