Hey all,
Felt compelled to reply after reading everything on this post.
Don't think 'miche2' was meaning to 'bitch' - she was simply observing things having been a CC herself. As a CC she must know that everyone has on and off days but she wasn't speaking about one flight - she was speakig about many.
As a former CC she knows that on and off days are natural but she is commenting on what she sees as a general decline in standards.
Having been CC she is keen to know why - as much through concern as through complaining. She is wondering what has changed being a BA employee.
I have to say I am not CC at present but am keen to be. PLEASE do not shoot me down in flames for posting this - I'm merely trying to explain what I think 'miche2' meant.
I've had many bad and good airline experiences as a PAX, from being adored (how many times does someone nead to lean in THAT close to check my seatbelt and upright position) to ignored (stuck at the back of the cabin listening to bitching in the galley).
Thought I'd try to clear the air - despite being new - as I think CC customer service affects us all (whether current, former or wannabe CC).
Criticism isn't always bad - it should be used to learn and grow from.
Happy flying,
Martin
ps Fingers crossed for flyglobespan from ABZ