I think these days, Miche2, building customer values must come down from the CEO. I think when people build an airline from scratch and everyone develops an understanding of what brings the bacon in, you have developed a good team spirit. I used to think this is what Ansett people had over the other airlines but somewhere after the collapse those same people changed when they joined the other airlines. I guess it is driven by passion that you belonged to a team. You sound like you previously worked for Ansett.
