Unfortunately, it's all in the fine print which CX neglects to inform you of. Another frustrating dealing with CX management that you will add to the list as your time in CX grows...good luck!
As for the S/O's, you will see first hand how a 2000 hour ace can spoil it for the many good S/O's with thier big heads and smart mouths. Luckily like I said, it's only a few.