'She said he said...' this is all very entertaining for us who hope we will never be so unlucky as to have to work for Ryanair - and I mean no disrespect to those who do. But I just wonder what the Judge (or is he a Justice?) makes of all this. It's like a playground tiff that's been taken to the Headmasters (sorry Headteacher) office. It's pretty clear what Ryanair management are up to, and it's got little to do with 'protecting' other employees from bullying and harrassment.
I'd echo what Corsair says although I believe that most companies these days hold pretty much the same attitude towards their customers and their employees. However most exersize somewhat more discretion and sophistication in the way they persue those policies.