Well, I don't know why he wants an investigation into the company and how it operates as the delay mentioned is generally the norm for Excel, so maybe they should be investigated, I mean, I dont think there has been a day gone by wherby they havent issued welfare.
I think Air Scotland seems to attract alot of unecessary attention purely down to the fact that they only have 1 aircraft and such a small company, so any kind of delay and suddenly its like, Air Scotland going bust, they cant afford the bills and the whole things a complete mess. They have no back up aircraft so of course, if no sub available, you gonna have to ride with the delay.
Reading the article, maybe it was badly handled and sometimes, the way you handle a situation can stop half of the negative press they get, face up to the problem Air Scotland and show the punters that your trying, at least.Communication is the key in all delays.
Cheers