As a former CSO for JQ in Syd, I agree with A320, The staffing levels at SYD whilst I was there were Skeleton to say the least (I'm fairly certain nothing has changed). Being one staff member down puts considerable strain on the rest of the team. Having someone turn up consistantly late gets on your nerves after a while.
That being said as a manager you simply cannot tell someone that they look goth, there are tactful ways of getting the message across. That's just not what you'd expect from experienced and professional management....