Its a shame that the MOD doesn't include a comprehensive module within the Officer training programme which pertains to MOD staff regarding civillians as normal people, without making patronising and condesending remarks about them, and constantly reminding the world what wonderful upstanding people serving personnel are.
If you'd bothered to read the remarks of the background of this complaint properly, you would know that it is a genuine complaint, backed up not just by professional reports from INDEPENDANTqualified surveyors, but also from her insurance company's own survey staff.
The claim of this lady is fully supported by both, neither of which have anything to gain as they will be the ones paying out, and ultimately, all she wants is the helicopters to divert aroung the area, not a big problem and one which could be sorted with a very small amount of forethought and commonsense.
It's rather unfortunate that there have been the usual references to the lady concerned owning an expensive property and therfore she should pay fo everything herself, again, had you bothered to check, she is on a very limited income and just happens to be living in a property that's worth a lot.
A very common trait these days, I am sure that many of you have parents in the same position and you're hovering like vultures.
Shame on you gentlemen (and Ladies if appropriate), your inability to see beyond the mess is extremely unfortunate but not entirely suprising.