The underlying problem in this hotline business is that it's an old FAA style to get 'activists' involved in controlled FAA committees, so as to control them - and it works.
Safety is then maintained at a low level, profitable to the airlines, while the activists suffer the delusion they are 'doing something.'
On airlines in the USA, you will be provided with forms for complaining which are mailed to essentially a company garbage can. That gives maltreated passengers the delusion that they are 'doing something,' when nothing could be further from the truth. In that delusion, the same complaints don't reach agencies who can actually do something about the problem.
Recently a PA-103 activist sued Al Gore for pressuring her on such a committee. The suit turned up a CIA effort against her which is as illegal as you can be - in theory - in the USA.
The FAA is too famous for doing nothing significant for safety in the face of glaring threat.
In the recent attacks, it has been revealed that the FAA not only ignored three Congressional reports on the security matter but gave HUGE bonuses to the Boston FAA people who let security get so bad that the FBI was called in. Still, nothing was done.
The FAA had years of continuous warning but did nothing worth mentioning to either the airports or airlines involved.
Conversely, the airlines are receiving billions of dollars for ignoring the security standards and may be protected from law suits.
The U.S. officials keep saying that there was no significant warning on the attacks, while the media - for a change - documents the very opposite. Yet, no one in the government is either fired or prosecuted.
While I would encourage any and all possible suggestions to be sent in to the FAA, I don't encourage any hope that anything will come of it.
[ 26 September 2001: Message edited by: SKYDRIFTER ]