Considering most of VA's trips are fairly shortish (i'll be willing to be corrected on this) I find it incredible that the passengers are evidently so traumatised and their holiday is so good that they have time to get in touch with the UK pres, even before the crew have come home again.
As crew myself, if I was being thrown around the cabin with my drinks trolley I might be inclined to look at the ceiling and yell some "choice words"
Horgy