Tolerance is the name of the game
Hi guys..the magic word in ATC is either I'm sorry or apologies. 31 years in ATC and these two words has done wonders for me. Face it, we all make mistakes. If we didn't then we all would be walking on water. Whenever I got angry, my assistant would take over n will advise me to calm down (this is a silent agreement I make with my assistant when I am behind the mike). Likewise I'll do the same to him or her if there is some argument between two adjacent centres.We have a lot of young controllers who don't understand the workload in a cockpit.I don't want a crew to leave my freq with a troubled mind.I hope it helps in some way.thanks.greetings from Lumpur Control Malaysia.