one can only hope that JB sees the light and give LG the boot. its interesting that you have a head of customer service who does not show her face to crew(not that many would care too much anyway). LG puts a couple of layers in between her and the frontline staff so if reschuffles come along someone else has to go. i feel sorry for ali webster i think she is a very dissent and competent person but having the black widow on her back is not excactly inspiring. the revolving door keeps going. lets see how many other heads get the chop.