The concern with MHs departure is what info he takes to BA. From our point of view not much. It might be different from upper mgmts view depending upon what sensitive future strategy info he has knowledge of.
He and his mgmt team never did figure out to improve service you actually need more crew.This would deliver real service not a perception of it.
It is amusing to watch all the service minions in the office continually move the deck chairs in the hope they come across a formula that will deliver streamlined, consistent and timely service to the passengers.
So long as they get bookings and surveys dont complain too much i guess it wont change.
On another more interesting matter - yes Eden 99 could you please explain what you meant by your comment about a vote by the FAAA. What is the FAAAs position on this inequitable seniority bid system?