You all really shouldn’t get in stress so much. I don’t need a television programme (dubious or not) to tell me what to think. You only have to look at the facts. Take their apparent priorities, extremely low fares to get you on board - followed by poor attitude to customer problems. (a la ValueJet) I have to wonder what corners do they cut to achieve such foolishly low fares? I understand (and like) as passenger that other low cost airlines treat their staff more respectfully, and do not object to union representation. I don’t want anything to do with an airline that exploits hard work staff and penny-pinches right left and centre, emotional television journalism or not.