Am I missing something here? Doesn't anyone find it extraordinary that Ryanair publishes private letters to and from Channel 4 on their website? Letters that say 'Strictly Private and Confidential' on them?
If some of you think this programme can't do Ryanair any harm then you are wrong. Hearsy and inuendo are not things the CAA or IAA can act on, video evidence is. Furthermore this programme is high profile to the traveling public who will judge it as they see it, and it doesn't look good for Ryanair.