Let me be blunt.
bmi is not an airline, it is a select club that gives its owners a millionaires lifestyle whilst you support it. There really is no interest in providing a service (how long have bmi british midland been around and then look at what they have done in that time, ( bar the box!)), but they expect you to work your butt off to provide a good service because you care, which covers up their lack of investment.
Basically, every thing revolves around that.
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