Sausagehead, I agree with you.
It appears that there is very little empathy from the valleys (Alterego), for his work colleagues at the hall.
We all have a job to do (or did, if you are one of the unfortunates in revenue). If you believe that everyone sat in the hall is unable to do their job properly, then maybe you should get off your own ass and come and tell each and everyone one of us just where we're going wrong.
I could very easily go into just what is wrong with certain aspects of the CWL base, but I hope that I am a bit more professional than that.
We are all but cogs in this wheel, aren't we.