British airline BMI to move jobs to India
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British airline BMI to move jobs to India
Over 150 workers at Castle Donington-based British airline BMI face redundancy because their jobs are to be moved to India.
BMI announced that 154 accounts department workers, all based at its Donington Hall head office, have been told they are at risk of redundancy. The move followed a 12-month review of "systems and practices".
The will be carried out in India, not Britain. Although 154 workers have been given notice of redundancy, Shepherd said the change would create 21 new posts at Donington Hall. (-154 + 21 = -134)
The company that has supplied the computer system is running it from India, meaning the jobs will be replaced by low cost posts.
for the recipients of the new jobs 
for the jobless guys. 
These are the bean counters.
BMI announced that 154 accounts department workers, all based at its Donington Hall head office, have been told they are at risk of redundancy. The move followed a 12-month review of "systems and practices".
The will be carried out in India, not Britain. Although 154 workers have been given notice of redundancy, Shepherd said the change would create 21 new posts at Donington Hall. (-154 + 21 = -134)
The company that has supplied the computer system is running it from India, meaning the jobs will be replaced by low cost posts.
for the recipients of the new jobs for the jobless guys. These are the bean counters.
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There are alot of companies with there back offices in india now, Thomas Cook have most of there back office and admin (including pay-role) work done in india, and i know from experience there useless.
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Alterego, Inkjet
Unless I've misunderstood you, thats a pretty cutting statement you've just made. Losing jobs, no matter what you think is serious. Maybe when you grow up and have some responsibilities you'll think differently.
Unless I've misunderstood you, thats a pretty cutting statement you've just made. Losing jobs, no matter what you think is serious. Maybe when you grow up and have some responsibilities you'll think differently.
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Having dealt with electronic tech support from India I have to say that this would be a bad move. I called one firm several times with a recalcitrant piece of gear without much success until I finally found someone who could speak coherent English. The irony - that person was in the Phillipines!
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You get what you pay for when you outsource to India. If you pay the cheapest rate then the people your customers deal with won't have had the language training or technical training that more expensive deals would give. You also lose the experience that exists behind the IT systems that the Indians are given, so if that experience was masking serious inadequacies in those systems then the service will be poorer. I'm against transferring this sort of stuff to India on principle, but I blame the companies doing it for skimping on the cost of it, and running poor systems rather than the Indian guys who end up trying to make the best of it all.
Some of our support functions have moved out there, and fortunately our company is a bit more clued up than just taking the cheapest deal, and as a result the service we get is at least comparable to that which went before.
Some of our support functions have moved out there, and fortunately our company is a bit more clued up than just taking the cheapest deal, and as a result the service we get is at least comparable to that which went before.
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Irishwingz
The company has a dinosaur in the hall. The survival off thousands of jobs is more important than a couple of hundred expensive incompetents.
This is a case of cutting the waste to save the masses.
The company has a dinosaur in the hall. The survival off thousands of jobs is more important than a couple of hundred expensive incompetents.
This is a case of cutting the waste to save the masses.
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Well I hope BMIndia make a better job of it than they did with the call centre for ticketing and customer services.the service is rubbish. I changed a reservation recently and it took 35 minutes. The staff are pleasant enough but they havn't a clue. Not the way forward.
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Maybe it is time for companies and individuals to say no on principle.
Our economies and skills are being exported to the 3rd by greedy
self serving businessmen. They are lining their own pockets at our
expense.
When it's all done there aren't any pits left to send your kids down,
how are you going to pay the bills ?
Our economies and skills are being exported to the 3rd by greedy
self serving businessmen. They are lining their own pockets at our
expense.
When it's all done there aren't any pits left to send your kids down,
how are you going to pay the bills ?
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Originally Posted by INKJET
The groups ERJ are C checked in Portugal and the 737 in Eastern Europe, its a labour intensive job, which with the proper oversight can be done in low cost labour markets, with the best will in the world accounts and other back office functions are no different.
I wouldn't bet on it though.
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The business history of the UK post Maggie proves that we don't need to do everything in the UK to provide high levels of employment, even now with people from just about every nation flooding into the UK there is still plenty of work for those that want it, many said that MOL would kill pilot wages, but they are amongst the best paid short haul jobs in Europe, sure you have to work, but the days of BA work shy employee's are fast becoming history, let face it if bmi didn't hold 14% of LHR slots it would have been game over years ago.
In less than 10 years there will be a third short haul runway at LHR , bmi & BA can't expect to keep Ryan and Easy out of the new slot allocations that will go with it.
bmi are right to push into longhaul a quickly as they can afford to, likley that by then the only mainline flights (short haul) that will feed into LHR will be the 5 route that have kept a business cabin (EDI,GLA,BHD,DUB,BRU) no doubt baby(if they haven't flogged it to pay for L/H aircraft) will operate into the north runway.
So its no point crying about the past and blaming India, if you have ever worked in a call centre you will know that many of the their employee's are from the former commonwealth, there is no difference between having an Indian answering the call here or in Mumbia, apart from about a 1/5th of the cost and a much lower staff turnover, give em a chance i say!!
Viktor
In less than 10 years there will be a third short haul runway at LHR , bmi & BA can't expect to keep Ryan and Easy out of the new slot allocations that will go with it.
bmi are right to push into longhaul a quickly as they can afford to, likley that by then the only mainline flights (short haul) that will feed into LHR will be the 5 route that have kept a business cabin (EDI,GLA,BHD,DUB,BRU) no doubt baby(if they haven't flogged it to pay for L/H aircraft) will operate into the north runway.
So its no point crying about the past and blaming India, if you have ever worked in a call centre you will know that many of the their employee's are from the former commonwealth, there is no difference between having an Indian answering the call here or in Mumbia, apart from about a 1/5th of the cost and a much lower staff turnover, give em a chance i say!!
Viktor
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Originally Posted by alterego
Irishwingz
The company has a dinosaur in the hall. The survival off thousands of jobs is more important than a couple of hundred expensive incompetents.
This is a case of cutting the waste to save the masses.
The company has a dinosaur in the hall. The survival off thousands of jobs is more important than a couple of hundred expensive incompetents.
This is a case of cutting the waste to save the masses.
So maybe you can explain why moving 130 or so jobs to India is 'cutting waste', bearing in mind that the average salary of those working in the affected department is probably around the £13K mark. Hardly 'expensive incompetents' are they?
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So, with tongue only half in cheek, can we say that it is only a matter of time before pilot jobs are exported to the cheapest supplier? 
What I am really waiting for is those big exec jobs to be outsourced.
What I am really waiting for is those big exec jobs to be outsourced.
Originally Posted by one four sick
I hope they send the Pay Discrepancies department with it as well, THE most useless feature in the "modern" world.
As useful as an ashtray on a motorbike!
As useful as an ashtray on a motorbike!
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In my experience, trying to have a telephone conversation with someone who does not speak so clearly in English,is a disaster.
Even more confusing,the staff are sometimes given English names like Kevin.
For some UK companies this is great.
The number of complaints reduce rapidly as most callers just simply give up.
Not against giving others a chance, so why dont we just move the whole ****** country somewhere else.Outsourcing en mass !!!
Even more confusing,the staff are sometimes given English names like Kevin.
For some UK companies this is great.
The number of complaints reduce rapidly as most callers just simply give up.
Not against giving others a chance, so why dont we just move the whole ****** country somewhere else.Outsourcing en mass !!!
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As I understand it is the revenue accounting which is moving on to India. The company which does this does it already does the same for the past few years for QR among others. BA promoted (and later sold off) its back office subsidiary WNS many years back. LH has a company in DEL doing a lot of work for many years, as did Swiss Air (in its earlier avtar- SR) and SQ develops some of its software with a joint venture with an Indian company TCS at Chennai for the last decade or so.
Voice call centres - yes - there can be a problem - product familiarity is hardly up to the desired levels and with the emphasis on "capsule training" and speaking better English than the Beeb themselves (instead of checking trivial things like geography), I can understand the frustrations which many of the other posters have faced. But then the blame should be on the UK companies themselves, instead of accepting the "lowest quote" from a call centre vendor, they should have some insistence on quality standards.
Voice call centres - yes - there can be a problem - product familiarity is hardly up to the desired levels and with the emphasis on "capsule training" and speaking better English than the Beeb themselves (instead of checking trivial things like geography), I can understand the frustrations which many of the other posters have faced. But then the blame should be on the UK companies themselves, instead of accepting the "lowest quote" from a call centre vendor, they should have some insistence on quality standards.
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Originally Posted by ZQA297/30
So, with tongue only half in cheek, can we say that it is only a matter of time before pilot jobs are exported to the cheapest supplier?
What I am really waiting for is those big exec jobs to be outsourced.
What I am really waiting for is those big exec jobs to be outsourced.
I'm saddened by some of the "I'm alright jack" attitudes on this thread.