Self Check-In Machines
The airline I am working for is pushing the self-checkin at the moment. Which means 40% of all passengers HAVE TO be checked-in at those machines.
Which means check in staff is not allowed to check in any passengers that did not try the machine first. (including business class passengers)
What would you think if you went to a check-in desk and were told that you have to try the machine first?
We have quite some discussions among the staff about this (some think it is great, some think it is rude) but i would like to know what passengers think about this approach.