Originally Posted by Bad Adventures
Bolty
It’s called brand erosion. Management don’t care as long as they get their performance bonus. The premium passengers are leaving Qantas in droves out of London. I was talking to one of our corporate booking agents just the other day, she was saying customers are now asking to be booked only on the LHR flights crewed by Australian based cabin crew. The sick leave out of the LHR base is massive, for some reason these English teenagers they’ve hired are happy to turn up during the week but soon as the weekend comes around they feel sick all of a sudden. Anyway why wouldn’t you go sick when you don’t have to worry about pay protection!
BA are loving the staff turnover up their. QF are paying a fortune for training all these newbies then a couple months later they jump ship to BA and they’re all trained up ready to go, a quick conversion course is all that’s required.
QF recently did another recruitment drive in Australia to try and get more Australian based cabin crew to do a stint up there, you know give the base some more experienced cabin crew. You know how many applied? I believe the figure was 15! Speaks volumes doesn’t it!!
I know the Thai crew have had a gut full of it. They now just absolutely loath it when they have to fly up to LHR. The power hungry and incompetent ex short haul flight attendants who have been CSM’s and CSS’s are just making it a nightmare for all concerned, not to mention the sheer laziness of the English crew who leave the poor Thai’s to pick up all the slack! It’s a disgrace.
Anyway that’s life. All the transient, bonus driven management will be gone when it all hits the fan down the track. That’s just the way the company is run now.
Where do you get this crock of !!!!! from??? - I am based at QF LHR and Our customer pax scores are way above the average - Sickness is not high at all, maybe in past but not now - I have been on reserve and NEVER called out over a weekend !!!!!!! - Flights are fully crewed all the time and if we have a reserve day its not always possible to get on a flight...
Premium pax love the service they get - why would we give shoddy service we are a new base you numpty. Of course we are gonna impress - and I hardly call a First class cabin with 14 Pax majority of time ( thats full by the way incase you didnt know ) leaving in droves.......
As for the Thai crew - they are great to work with. they may have more experience than SOME of our crew yes.... but not all we work together and go out with them as a crew down route !!. As I am there and you are not I think i am in a better position to comment ! -
You are right tho about one thing we did have a number of younger crew at the begining however not now - eg..... My course youngest 25 oldest 40 so no teenagers there i feel.
As for the Aussies cummin over there are more on the way and it is more than 15 - you really no nothing nada nowt !....
To finish - I really thought we had got over this them and us cr*p re QF UK and QF Aus its so OLD OLD OLD news just like your information....
So sit up and get your facts right first !....