Bolty
It’s called brand erosion. Management don’t care as long as they get their performance bonus. The premium passengers are leaving Qantas in droves out of London. I was talking to one of our corporate booking agents just the other day, she was saying customers are now asking to be booked only on the LHR flights crewed by Australian based cabin crew. The sick leave out of the LHR base is massive, for some reason these English teenagers they’ve hired are happy to turn up during the week but soon as the weekend comes around they feel sick all of a sudden. Anyway why wouldn’t you go sick when you don’t have to worry about pay protection!
BA are loving the staff turnover up their. QF are paying a fortune for training all these newbies then a couple months later they jump ship to BA and they’re all trained up ready to go, a quick conversion course is all that’s required.
QF recently did another recruitment drive in Australia to try and get more Australian based cabin crew to do a stint up there, you know give the base some more experienced cabin crew. You know how many applied? I believe the figure was 15! Speaks volumes doesn’t it!!
I know the Thai crew have had a gut full of it. They now just absolutely loath it when they have to fly up to LHR. The power hungry and incompetent ex short haul flight attendants who have been CSM’s and CSS’s are just making it a nightmare for all concerned, not to mention the sheer laziness of the English crew who leave the poor Thai’s to pick up all the slack! It’s a disgrace.
Anyway that’s life. All the transient, bonus driven management will be gone when it all hits the fan down the track. That’s just the way the company is run now.
