Originally Posted by redfield
Boarding for Easyjet has always been a scrum! Huge queues at the departure gate even before the boarding staff have arrived. And in any case, the boarding group system doesn't work once coaches have to be used! Boarding group A is first on the coach and last off it!
And that's where part of the problem is: If you pay peanuts, you get monkeys. The majority of the gate staff seem to do it by numbers. If the procedure says A goes first, then that's what they do. The ability to recognise that the use of remote parking and buses means that the order through the gate should be reversed to achieve correct boarding of the aircraft is not something which seems to figure.
Of course the payback for treating passengers as idiots and animals is that they will behave like them (see comments about passengers with D coming forward when A is called). Their response will be: "You only paid £20 for this flight. If you want preferential boarding or even something approaching flexibility or customer care, then go to BA/BMI or whoever and pay their prices". They know that, however much you have been p1ssed off by your experience of flying with them, the next time you need to get somewhere and their fare is £20 and the competitor's is £100+, you'll be back!