I've flown EZY many times through Liverpool and Luton, and I have to say that I don't find the ground staff particularly friendly or helpful (or bright). Then again, I've flown on many airlines, and only Cathay have ever made much of a good impression on me.
The problem, you see is that non-flying airline jobs seem to make a lot of people into prima donnas. Ground staff and cabin crew. They develop this swagger that says 'I'm in aviation - who are you?'. And that p**ses me off no end.
Obviously I should point out (before the onslaught begins) that I've met a few good exceptions along the way. But it really does seem that many people in these positions are second only to nightclub doorman when it comes to attitude and smug self-assuredness.
It's a fashionable career, I guess.
I shall batten down the hatches on my ears right now....