The way they were speaking to PAX last night was just rediculous. I work in customer service in a different industry. I'd love to come in and show some of those folks at EZY how things should be done.
There may be a blameless culture, ok but generally PAX appreciate and accept the truth when you give it.
Glad to see they gave Natalia the push. Nice looking girl but she obviously had no future on the front line.
FS