Trislander is must admit I was suprised when I read the sheet about the things which some pax feel uneasy about knowing.
It was produced after a survey by BA. It made quite a good read suprisingly.
I normally
1. Introduce myself
2. State how high we are
3. Say where we are and if what they can see out each side of the aircraft (only do this when you can see the ground, ok on my type, but if most pax haven't got a window seat wouldn't bother)
4. Tell them when we are going to arrive. If early say 15mins early. If late just give them a time.
5. Wx at destination omitting words like CB, thunderstorms, wind shear etc. Although i did smile when as a pax into ABZ the crew described the wx as crap.
6. pleasantrys for using the service.
If its a red eye service and we are on time there are quite a few arguments to leave the pax alone and not bother.
MJ