pax anounce
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pax anounce
Hi,
can someone tell me how to make a good anounce to passangers. The kind of anounce that is different, remembered and does its job. Do you know any web pages obout this topic. Thanx. Iam not just trying to impress cabin crew...
Erik
Iam new here so let me tell you that I fly CRJs for 3 years.
can someone tell me how to make a good anounce to passangers. The kind of anounce that is different, remembered and does its job. Do you know any web pages obout this topic. Thanx. Iam not just trying to impress cabin crew...
Erik
Iam new here so let me tell you that I fly CRJs for 3 years.
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Suggestion from a SN Brussels Airlines flight:
"Welcome on board our Avro (85/100), it looks like a turkey but flies like an eagle."
...and heard later, on the same flight ...
"We at Brussels SN Airlines love you, our passengers, but there is nothing we love MORE than your money, so please be sure to choose us next time."
...and heard later, on the same flight ...
"We at Brussels SN Airlines love you, our passengers, but there is nothing we love MORE than your money, so please be sure to choose us next time."
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Very funny guys, but he's asking seriously for some help, and all you can do is buffoon him!
Does anybody have it written down to help him with or do I have to go and rummage for it myself?
Erik, a search on Pprune didn't yield anything, so here are a few general hints.
Always think what passengers want to hear, and when. They don't need to hear time change or weather at destination before start. Keep it friendly and simple, no humour or jokes, no words like 'ETA, CRJ, THUNDERSTORM, KNOTS- nothing that most won't understand or strike fear into them.
So, make a welcome aboard, airline- Canadair Regional Jet. Introduce pilots and maybe Cabin Crew. Are you ontime or will you be slightly delayed? Route (briefly!). I wish you a pleasant and comfortable flight!
In cruise, don't go crazy with numbers- speed/altitude etc. Just say how high, any time change, when you will be arriving (NO 'ETA' please! Say it in full). What the weather will be like.
Before arrival, how long to go. Any interesting sights. Seat belts going on shortly (so they can visit the rest room).
After landing- thank you for flying with XX airlines- I hope you had a pleasant flight!
ALWAYS WRITE DOWN NOTES ON WHAT YOU ARE GOING TO SAY. Get a smooth 'flow'. Ask the other pilot to tell you if you have said what he would want to hear if he was a passenger.
DO NOT SAY 'ER' or pause trying to think what to say next- have your notes ready so you say it like a newsreader going from one thing to another naturally. Don't speak too quietly. Slow and natural voice, friendly. Do not lie.
Does anybody have it written down to help him with or do I have to go and rummage for it myself?
Erik, a search on Pprune didn't yield anything, so here are a few general hints.
Always think what passengers want to hear, and when. They don't need to hear time change or weather at destination before start. Keep it friendly and simple, no humour or jokes, no words like 'ETA, CRJ, THUNDERSTORM, KNOTS- nothing that most won't understand or strike fear into them.
So, make a welcome aboard, airline- Canadair Regional Jet. Introduce pilots and maybe Cabin Crew. Are you ontime or will you be slightly delayed? Route (briefly!). I wish you a pleasant and comfortable flight!
In cruise, don't go crazy with numbers- speed/altitude etc. Just say how high, any time change, when you will be arriving (NO 'ETA' please! Say it in full). What the weather will be like.
Before arrival, how long to go. Any interesting sights. Seat belts going on shortly (so they can visit the rest room).
After landing- thank you for flying with XX airlines- I hope you had a pleasant flight!
ALWAYS WRITE DOWN NOTES ON WHAT YOU ARE GOING TO SAY. Get a smooth 'flow'. Ask the other pilot to tell you if you have said what he would want to hear if he was a passenger.
DO NOT SAY 'ER' or pause trying to think what to say next- have your notes ready so you say it like a newsreader going from one thing to another naturally. Don't speak too quietly. Slow and natural voice, friendly. Do not lie.
Last edited by Rainboe; 18th Dec 2005 at 19:09.
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Slow and natural voice
If the flight is delayed (arriving late), and people have to make connecting flights, as a pax I REALLY appreciate it if you tell people what flights are leaving from which gates before landing. (Yes, you can just announce the connecting flights that the most people have to catch.)
Or tell people where you can meet a gate agent to tell you where to go.
And politely request that passengers, who don't have a very tight connection to meet, to please remain seated to give the people rushing for a connecting flight a chance.
This matters during the holiday season.
Or tell people where you can meet a gate agent to tell you where to go.
And politely request that passengers, who don't have a very tight connection to meet, to please remain seated to give the people rushing for a connecting flight a chance.
This matters during the holiday season.
On a serious note...announcements to the pax do deserve a bit of attention. As the pax will not have seen the flight crew, all they know of you is what they hear over the PA. They don't want to feel they are at the mercy of clowns or people not interested in those for whom they are responsible.
They are in your hands and will hang on your very word. Without being stuffy or "scripted", just tell them what they want to know in a normal, conversational voice. They want to know how high, how long, and what the weather is at the destination.
When something unusual happens, get to them as more important duties allow. Again, no plastic scripts or other phoney FOM announcements. Tell them what has happened, what you know about what has happened, and what you intend to do about it, and in a timely manner. Nothing makes them madder than being left hanging with no information.
NEVER lie to them or try to sugar coat the situation; nothing works like the truth. All they want is information and they can live with some pretty negative information as long as they don't sense they are being BS'd...and they expect airlines to lie to them...don't be a part of that. Your paycheck originates in their pocket.
A few years ago, I didn't catch an incorrect pickup time on a hotel crew sign-in sheet and delayed a flight because I didn't get to the airport in time. On the PA, I admitted responsibility for the entire event and took full responsibility for the delay saying that I had been doing for this far too long to have made such a "rooky" mistake. No one was upset.
Nothing works like the truth, delivered in a timely manner.
They are in your hands and will hang on your very word. Without being stuffy or "scripted", just tell them what they want to know in a normal, conversational voice. They want to know how high, how long, and what the weather is at the destination.
When something unusual happens, get to them as more important duties allow. Again, no plastic scripts or other phoney FOM announcements. Tell them what has happened, what you know about what has happened, and what you intend to do about it, and in a timely manner. Nothing makes them madder than being left hanging with no information.
NEVER lie to them or try to sugar coat the situation; nothing works like the truth. All they want is information and they can live with some pretty negative information as long as they don't sense they are being BS'd...and they expect airlines to lie to them...don't be a part of that. Your paycheck originates in their pocket.
A few years ago, I didn't catch an incorrect pickup time on a hotel crew sign-in sheet and delayed a flight because I didn't get to the airport in time. On the PA, I admitted responsibility for the entire event and took full responsibility for the delay saying that I had been doing for this far too long to have made such a "rooky" mistake. No one was upset.
Nothing works like the truth, delivered in a timely manner.
Last edited by bafanguy; 18th Dec 2005 at 22:10.
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There is a briefing sheet made by BA out there with a list of words you shouldn't use and words you should use instead.
They did a pax survey and found that certain words put the fear of god up some but others don't.
Ie they don't like the mention of what speed you are doing but don't mind the altitude.
Don't mention turbulance on arrivial refer to it as a few bumps. The fact that a few bumps might mean you can hardly focus on the instruments because your eye balls are getting bounced around in there sockets dosn't matter.
Its quite a good sheet unfortuantly mine was a 10th generation copy and went walk about after my jacket went to the dry cleaners.
MJ
They did a pax survey and found that certain words put the fear of god up some but others don't.
Ie they don't like the mention of what speed you are doing but don't mind the altitude.
Don't mention turbulance on arrivial refer to it as a few bumps. The fact that a few bumps might mean you can hardly focus on the instruments because your eye balls are getting bounced around in there sockets dosn't matter.
Its quite a good sheet unfortuantly mine was a 10th generation copy and went walk about after my jacket went to the dry cleaners.
MJ
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There will be a lot of faulty advice given, and this:
is one of the more harebrained! The pilot has an aeroplane to fly. He will have no idea what gates are being used by other services or airlines. If you follow this advice, you will not only be neglecting the most important task you have (er....flying an aeroplane), but you will be taken out of the loop and not listening on the radio too. Don't listen to this one! It is nonsense. Some of these announcements (if any) should come from the cabin crew, NOT the pilot. Your voice will be droning on and on and on if you run through this- keep it short and simple or people will not listen!
Why can't some of you answer a serious query from somebody who wants to know without dazzling us with stupid attempts at humour? It comes across as pathetic. His English may not be good and your comments will be insulting and obscure.
If the flight is delayed (arriving late), and people have to make connecting flights, as a pax I REALLY appreciate it if you tell people what flights are leaving from which gates before landing. (Yes, you can just announce the connecting flights that the most people have to catch.
Or tell people where you can meet a gate agent to tell you where to go.
And politely request that passengers, who don't have a very tight connection to meet, to please remain seated to give the people rushing for a connecting flight a chance.)
Or tell people where you can meet a gate agent to tell you where to go.
And politely request that passengers, who don't have a very tight connection to meet, to please remain seated to give the people rushing for a connecting flight a chance.)
Why can't some of you answer a serious query from somebody who wants to know without dazzling us with stupid attempts at humour? It comes across as pathetic. His English may not be good and your comments will be insulting and obscure.
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Let me add a humble suggestion as an SLF.
I've found on many occasions (most recently last week on a 757) the pilot seemed to have quite a lot to say on the PA, but his actual words were in fact all but inaudible due to the PA volume.
I don't know to what extent this is a a given based on the aircraft type, ambient noise, speaker location, etc. and to what extent it's based on distance from boom-mic-to-mouth or whatever - but for me as an SLF, a key part of appreciating the cockpit PA is whether I can actually hear what's being said.
So (especially if you're new to it) might it be worth asking cabin crew after a flight whether the volume level of your cockpit PAs was OK, whether they could hear them OK, or whether you should be speaking more loudly?
I've found on many occasions (most recently last week on a 757) the pilot seemed to have quite a lot to say on the PA, but his actual words were in fact all but inaudible due to the PA volume.
I don't know to what extent this is a a given based on the aircraft type, ambient noise, speaker location, etc. and to what extent it's based on distance from boom-mic-to-mouth or whatever - but for me as an SLF, a key part of appreciating the cockpit PA is whether I can actually hear what's being said.
So (especially if you're new to it) might it be worth asking cabin crew after a flight whether the volume level of your cockpit PAs was OK, whether they could hear them OK, or whether you should be speaking more loudly?
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So, Im glad your sense for humor still works. The ones who took me seriously...I appreciate it. I am still looking for some webs about this, but no luck.
regards
Erik
regards
Erik
rainboe,
Connecting gate information is received via the ACARS printer and the hardcopy is passed to the FAs who make gate announcements.
You are correct in saying it would not be wise for the cockpit crew to be involved in such an activity.
Connecting gate information is received via the ACARS printer and the hardcopy is passed to the FAs who make gate announcements.
You are correct in saying it would not be wise for the cockpit crew to be involved in such an activity.
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Erik, keep it simple and respectful- a short well delivered PA is far better than a long rambling one where the pilot does not know what to say next. When I hear them delivered like that, with the pilot going 'er' and thinking what to say next, I have an irresistable urge to stomp up to the flight deck and bang his head and tell him 'PREPARE NEXT TIME!' It can become an insult to thse forced to listen. Always make notes to read from- have your watch ready with the correct time to set. Tell them the weather when they want to know it. If you are delayed, don't apologise constantly- apologise ONCE and then not mention it again- very few people actually know when they are due to arrive anyway. Anything you apologise for 'must be your fault', so don't apologise if it is not your or the airline's fault- just explain what is causing the problem. Remember, avoid 'jargon' - words like ETA, etc, but also don't use expressions like STORMS, and don't say things like 'I'm afraid we will be late.....'- all some people will hear is the pilot being 'afraid' about something! They will freak! Keep it short and friendly and develop your own style. As you get better, add a LITTLE more, so always ask yourself, 'what would I want to know if I was back there in the cabin?' Don't drone on in a monotone, modulate your voice and know exactly what you are going to say before you press the button. That is all you need- you really don't need anything written anywhere else or off the net. Just try it, and good luck!
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Hi i would go onto avsim register for free then is file search cabin crew sounds and they have a full set for delta cabin anouncements
http://www.avsim.com/
http://www.avsim.com/